Refund policy

At Imaan Boutique, we want you to feel confident with every purchase. Please read the following policy carefully before placing your order.

1. Returns

Eligible products may be returned within 3 days of delivery, subject to the conditions mentioned in this policy.

To request a return, please contact us within 3 days of delivery with your order number and reason for the return.

Items returned without prior approval may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have all original tags and packaging intact
Not show signs of washing, alteration, perfume, makeup or damage
Be accompanied by the original order details or proof of purchase

Items that do not meet these conditions may be refused and may not qualify for a refund or exchange.

3. Custom Orders

Custom orders are prepared according to the customer's specific requirements.

The standard delivery time for custom orders is 10–20 days.

Customers are responsible for providing correct measurements and other required details. If incorrect measurements are provided by the customer, Imaan Boutique will not be responsible for fitting or measurement-related issues.

4. Payment & COD

All orders are prepaid.

Cash on Delivery (COD) is available only on request and may be subject to confirmation and approval by Imaan Boutique.

5. Shipping

We provide Free Shipping across India.

Standard orders are generally delivered within 3–7 days.

Custom orders generally require 10–20 days for delivery.

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays or other circumstances beyond our control.

6. Order Cancellation

Orders cannot be cancelled once they have been placed.

Customers are requested to carefully review their product selection, size, measurements and order details before confirming the order.

7. Delivery Timeline

Our general delivery timelines are:

Standard Orders: 3–7 days
Custom Orders: 10–20 days

These timelines are estimates and may vary depending on the location and courier service.

8. Returns & Exchanges

All orders are subject to our return conditions.

For eligible products, return requests must be made within 3 days of delivery.

Custom orders are not eligible for return or exchange.

Products that have been worn, washed, altered, damaged or otherwise used after delivery are not eligible for return or exchange.

9. Measurement Responsibility

For custom or size-specific orders, customers are responsible for providing accurate measurements and required details.

If incorrect or inaccurate measurements are provided by the customer, any resulting fitting or sizing issue will be the customer's responsibility and will not be considered a defect or error by Imaan Boutique.

10. Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or video showing the issue
Photographs of the packaging where relevant

We will review the issue and, where appropriate, provide a suitable resolution.

11. Refunds

For an approved eligible return, the returned product will be inspected before any refund is processed.

Approved refunds, where applicable, will generally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider.

12. Important Policy Notice

By placing an order with Imaan Boutique, the customer acknowledges and agrees to the following:

Orders are prepaid, with COD available only on request.
Orders cannot be cancelled after placement.
Free shipping is available across India.
Standard delivery generally takes 3–7 days.
Custom order delivery generally takes 10–20 days.
Eligible returns must be requested within 3 days of delivery.
Custom orders are not eligible for return or exchange.
Customers are responsible for providing accurate measurements for custom or size-specific orders.
Incorrect measurements provided by the customer are the customer's responsibility.