Privacy policy

At Imaan Boutique, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase details
Payment and transaction information
Measurements or customisation details you voluntarily provide
Information you provide when contacting us through WhatsApp, email or other communication channels

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information and general website activity.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments
Provide customer support
Communicate with you regarding your orders
Assist with custom sizing and customised orders
Improve our website, products and services
Prevent fraud, misuse and unauthorized activity
Send promotional communications where permitted and where applicable
Comply with legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. We do not intend to store your complete payment card details on our own systems.

Payment information may be processed directly by the applicable payment provider according to its own privacy and security practices.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your shopping experience.

Some cookies or technologies may also be used for analytics, advertising or personalised experiences, depending on the services and integrations enabled on our store.

You can manage certain cookie preferences through your browser settings or available privacy controls.

5. Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shopify and technology service providers
Payment processors
Shipping and courier partners
Website, analytics and marketing service providers
Customer support or communication platforms
Professional advisers where required

We only share information where reasonably necessary for the relevant business purpose, service or legal requirement.

6. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store, process orders and support related services.

Shopify may process certain customer and technical information in connection with providing its services. You can review Shopify's own privacy practices through its privacy documentation.

7. WhatsApp & Customer Communication

If you contact us through WhatsApp, phone, email or another communication channel, we may use the information you provide to respond to your enquiry, assist with your order, discuss sizing or customisation, or provide customer service.

Please avoid sending unnecessary sensitive personal information through messaging platforms.

8. Custom Sizing & Personalisation

If you provide body measurements, sizing information, colour preferences or other customisation details, we use that information only as reasonably necessary to prepare, customise or assist with your order.

Please ensure that the information you provide is accurate.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud and comply with applicable legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, deletion or other appropriate handling of your information.

If you wish to make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.